@Phil23 If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created
If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first
You can do this yourself via this link
https://www.sky.com/myaccount/my-details#M1014
Once done your free to create a new sky id using the same email address here
https://www.sky.com/help/articles/sky-id-start#M1014
if you no longer can't access the old account for whatever reason the only option is to use a different email (you can get free email accounts from the likes of gmail etc)
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