This has been the worst service experience I’ve ever had. No one seems to know what’s going on, and whenever the issue becomes even slightly complicated, the call gets disconnected. At one point I was mid-explanation and suddenly transferred to another agent who had no idea why I’d been passed over — which is incredibly unfair to both customers and colleagues. I’ve had to call back repeatedly and explain the situation over and over again.
It has taken 252 days just to get my new service connected. I’ve lost £500 due to time off work and was still paying full price for an outdated, slow service while Sky and BT Openreach struggled to organise what should have been a straightforward dig. My garden has been dug up twice, leaving damage I now need to repair.
While I was still waiting for a manager to call me back, an agent told me that someone had essentially misled me by closing the requests — openly placing the blame on a colleague but making no effort to escalate the issue properly. I manage a team in a call centre myself, and I used to want my staff to aspire to the standard of Sky’s customer care. Not anymore. After 17 years, I’ll be ending this relationship at the earliest opportunity.
