What a complete waste of time

[SMCG2]

First t second time in six weeks - I've spent just under one hour one the phone agreeing a sky package glass / tv / broadband ... only to get an email 48 hours later saying I have cancelled it. What a joke! 

There was a message about having to sign a credit agreement, but there was nothing obvious on my account about how to do this. Makes me wonder - did the Sales person give me a better price than he was allowed to do Sky went and cancelled it. 

Once was bad enough - But Twice takes the you know what !!!'n

[Daniel0210]

@SMCG2 
It’s possible you may have failed the required credit check for Glass, If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

[TimmyBGood · Accepted solution]

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@SMCG2 wrote:

There was a message about having to sign a credit agreement, but there was nothing obvious on my account about how to do this. 

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https://www.sky.com/help/articles/sign-credit-agreement-sky-glass 

When an order contains an item (in this case the  Glass television) being acquired through an unsecured personal loan it absolutely cannot proceed if a CCA isn't 'signed': the Financial Conduct Authority is very clear about such things and any vendor permitting it would be open to significant penalties.

[peter-marlow+1966]

The message  about signing your  credit agreement should be in 1 of two places, your  emails or more likely  in your message  section  and as already  said you have proberly  failed  the credit check only sky can confirm  that  for you

[caesarome]

@SMCG2 

Did you sign the credit agreement because if you didn't then the order will be cancelled.