0

Discussion topic: Welcome email didn't have my account number

Reply
This message was authored by mnbvcxlkj This message was authored by: mnbvcxlkj

Welcome email didn't have my account number

My welcome email didn't have my account number in it so I can't set up my sky ID. I have a previous account number from when I was with sky before but that isn't correct as that was linked to a different address. Can I get the email re-sent without calling?

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Welcome email didn't have my account number

Posted by a Superuser, not a Sky employee. Find out more

I think you will need to call Sky about this I'm afraid if you have nothing else from Sky with the account number on it.

 

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:


https://www.sky.com/myaccount/my-details


Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:


https://www.sky.com/help/diagnostics/sky-id/sky-id

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion