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Discussion topic: We have ordered Sky broadband package from our existing address, but we dont need it until we move t

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This message was authored by BillMair This message was authored by: BillMair

We have ordered Sky broadband package from our existing address, but we dont need it until we move t

We have We have ordered Sky broadband package from our existing address, but we dont need it until we move to our new address on 30 November.

Can we have everything delivered here and take it with us to activate for the first time at the new address?


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

Posted by a Superuser, not a Sky employee. Find out more

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

 

Or there is a messaging service available via the My Sky App, this can be found via > Fix a problem > choose a product (TV, Broadband etc) > Message us - (at the bottom of screen).

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

Posted by a Superuser, not a Sky employee. Find out more

@BillMair  No everything has to be delivered to the registered address on your sky account 


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BillMair
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This message was authored by BillMair This message was authored by: BillMair

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

Right, thanks for that.

Do you know how I can talk direct to Sky to amend the order please?

 

This message was authored by caesarome This message was authored by: caesarome Answer

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

Posted by a Superuser, not a Sky employee. Find out more

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

 

Or there is a messaging service available via the My Sky App, this can be found via > Fix a problem > choose a product (TV, Broadband etc) > Message us - (at the bottom of screen).

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

Posted by a Superuser, not a Sky employee. Find out more

@BillMair 

If you renew/amend the order I dare say the minimum 14 day lead-in time will restart so it won't be sorted in time for November 30th. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
BillMair
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This message was authored by BillMair This message was authored by: BillMair

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

That's great, thanks.

I phoned the helpline today and got it sorted.

Didn't need to cancel and rebook, so we won't run over on time with thd 14-day implementation period.

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