Discussion topic: We have ordered Sky broadband package from our existing address, but we dont need it until we move t

This message was authored by: BillMair · ‎17 Nov 2023

We have We have ordered Sky broadband package from our existing address, but we dont need it until we move to our new address on 30 November.

Can we have everything delivered here and take it with us to activate for the first time at the new address?

This message was authored by: caesarome · ‎17 Nov 2023

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Or there is a messaging service available via the My Sky App, this can be found via > Fix a problem > choose a product (TV, Broadband etc) > Message us - (at the bottom of screen).

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This message was authored by: SKY1992bf · ‎17 Nov 2023

@BillMair No everything has to be delivered to the registered address on your sky account

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This message was authored by: BillMair · ‎17 Nov 2023

Right, thanks for that.

Do you know how I can talk direct to Sky to amend the order please?

This message was authored by: caesarome · ‎17 Nov 2023

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Or there is a messaging service available via the My Sky App, this can be found via > Fix a problem > choose a product (TV, Broadband etc) > Message us - (at the bottom of screen).

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Daniel0210 · ‎17 Nov 2023

@BillMair

If you renew/amend the order I dare say the minimum 14 day lead-in time will restart so it won't be sorted in time for November 30th.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: BillMair · ‎20 Nov 2023

That's great, thanks.

I phoned the helpline today and got it sorted.

Didn't need to cancel and rebook, so we won't run over on time with thd 14-day implementation period.

Discussion topic: We have ordered Sky broadband package from our existing address, but we dont need it until we move t

We have ordered Sky broadband package from our existing address, but we dont need it until we move t

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

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Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

Re: We have ordered Sky broadband package from our existing address, but we dont need it until we mo

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