We are selling house with a closing date of the 24th March 2023 how do I go about closing my account

[Kearnser]

We are selling house with a closing date of the 24th March 2023 how do I go about closing my account with SKY.

[SKY1992bf · Accepted solution]

@Kearnser ,you can’t cancel/downgrade online I’m afraid

if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)

or If you have sky talk landline or mobile call 150

https://www.sky.com/help/articles/cancel-sky-tv#M1014

Note that if your within a minimum term (most Sky contracts have a minimum term of 18 months) for the service you wish to cancel you may not be able to

Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband

Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help

https://www.sky.com/help/articles/cancel-sky-broadband#M1014


If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf

If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option

for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account

apparently best times to call are first thing in the morning 7am or last thing at night 9pm

[Mark39]

@Kearnser the quickest way to give the notice required (31 days for tv, 10 days for broadband) is to call.

You can find the number to call via the 'need more help' dropdown at the bottom of this page:  https://www.sky.com/help 

[TimmyBGood]

@Kearnser 

Worth noting that 'selling house' supplied with Sky services is not in itself grounds to expect to be able to exit a minimum contract period early without penalty, otherwise everyone would claim that was what they were doing.