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Discussion topic: Want to cancel my sky cinema package

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This message was authored by: Sarah362

Want to cancel my sky cinema package

I want to cancel my sky cinema package and netflix premium 

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This message was authored by: GD1

Re: Cancel packages

Posted by a Superuser, not a Sky employee. Find out more

@Sarah362   Your duplicate thread has been removed.

 

You will need to call Sky or use the following link https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

Scroll down to the Contact Us section, select I need more help, all the relevant options to contact Sky will be provided.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Dd35

Re: Want to cancel my sky cinema package

I want to keep netflix which I pay for but cancel  sky cinema

This message was authored by: Daniel0210

Re: Want to cancel my sky cinema package

Posted by a Superuser, not a Sky employee. Find out more

@Dd35 
To remove part of your TV package you need to contact Sky and give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Surrey5Storm5

Re: Want to cancel my sky cinema package

Yes 

This message was authored by: Surrey5Storm5

Re: Want to cancel my sky cinema package

Please cancel sky cinema

This message was authored by: daveNOS

Re: Want to cancel my sky cinema package

Posted by a Superuser, not a Sky employee. Find out more

@Surrey5Storm5 Try reading the replies in this thread for the information on how to cancel, no-one on the forum can do it for you.

This message was authored by: MarkGoldsmith

Re: Want to cancel my sky cinema package

Posted by a Superuser, not a Sky employee. Find out more

@Surrey5Storm5 wrote:

Please cancel sky cinema


@Surrey5Storm5 you can't cancel anything on a public forum of other Sky customers.

 

You either need to cancel via your My Sky account or by calling Sky. Note that if you are in a minimum term contract for Sky Cinema Sky have the right to refuse the cancellation request or charge a cancellation fee.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Kristeen123

Re: Want to cancel my sky cinema package

I want to cancel my sky package

This message was authored by: Daniel0210

Re: Want to cancel my sky cinema package

Posted by a Superuser, not a Sky employee. Find out more

@Kristeen123 

Please read the replies within this thread to the same question. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: MightyQuinn

Re: Want to cancel my sky cinema package

Posted by a Superuser, not a Sky employee. Find out more
This message was authored by: Kristeen123

Re: Want to cancel my sky cinema package

I have been trying for half hour to cancel sky to package

This message was authored by: Daniel0210

Re: Want to cancel my sky cinema package

Posted by a Superuser, not a Sky employee. Find out more

@Kristeen123 

Call waiting is often longer than that. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: MightyQuinn

Re: Want to cancel my sky cinema package

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kristeen123   Contacting Sky is your only option. Perhaps the social media links at the bottom of this page may help. It must be an interactive session to check your identity.

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