Want my money back now

[Anniekian]

I pay my bill on sky app and still took payment out my bank account

[caesarome]

As you have a direct debit or card payment set up you should never need to make a payment as you have done. What will happen now is a credit will appear on your account for the amount you have overpaid and this will be used to pay your next bill so on that bill no money will be taken from your account. If you want the overpayment returned you will need to contact Sky, the repayment will take 3-5 business days.

[GD1]

@Anniekian  You're not talking to Sky Customer services, this is a customer helps customer forum

If you have a direct debit setup you don't need to be making manual payments as it won't stop it from being collected.

You'll need to call Sky if you've overpaid, nothing will happen on the back of a forum post.

[Anniekian]

Done all that still waiting I want my back  all this loads crap

[Daniel0210]

@Anniekian 

If you've already called Sky I'm sure they will have advised you that any refund will take between 3-5 working days so depending on when you rang you're unlikely to see it until at least Wednesday.