You are not talking to Sky on here @Trixie1888 as this is a community where us customers help each other so if your issue isn't one we can help you with then this is the call options.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
