Waiting on a refund after switching broadband

[Teal20]

I have switched broadband and have credit that is needed to be refunded. There's no guidance to if this is send automatically, I left last month and my refund should have been early this month. Sky have confirmed they received my equipment. 

thanks in advance 

[Daniel0210]

@Teal20 
Refunds should normally take about 6 weeks from your last day of connection, but posts on here suggest in some cases they’re taking longer. If your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread if you want to do that but before we can escalate it to Sky please confirm in your reply if it’s currently showing as a credit on your Sky account and whether the payment method is still active. 

[Teal20]

That would be great thank you! 

[Daniel0210]

@Teal20 

As stated above, please confirm if it’s currently showing as a credit on your Sky account and whether the payment method is still active. 

[Teal20]

Yes still confirming as credit and I haven't cancelled my payment method 

[Daniel0210]

@Teal20 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.