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Discussion topic: Waiting for refund

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This message was authored by Deane2 This message was authored by: Deane2

Waiting for refund

Hi ,Cancelled my sky at the end of January. 

The next payment came out but now just showing as in credit but still no refund. Do you know how long it takes?

 

Thanks

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This message was authored by daveNOS This message was authored by: daveNOS

Re: Waiting for refund

Posted by a Superuser, not a Sky employee. Find out more

@Deane2 Providing you left the direct debit in place it should have been automatically processed within 6 weeks.

I will ask the Sky staff here to assist you as they can action the refund and it should then be with you in 3 to 5 working days.

Keep an eye out for either a private message or a blue/red chat bubble on your screen(it will be towards the bottom and its easier to use on Chrome), the invite won't be instant as the staff only work normal office hours, once started you have 48 hours to respond.

-------- Please note i am not a Sky employee ----------
This message was authored by Addie15 This message was authored by: Addie15

Re: Waiting for refund

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Deane2.

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