haven't giving them my switch over date and cancel my switch over
Are you moving to Sky Broadband or have you cancelled it as it isn't clear from what you have said what is happening.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Re: Waiting 2 months for switch over from virgin to sky
Hi, thanks for reaching out, I switched to sky broadband from virgin 2 months ago, contacted virgin and they are saying sky havent sent over the dates and cancel my switch over yet...... still waiting on skys response but don't seem to be getting anywhere yet......
Re: Waiting 2 months for switch over from virgin to sky
Sorry........ also....... I cancelled my contract with virgin 2 months ago but they are still taking payments saying they are waiting for sky for switch over dates
Sorry........ also....... I cancelled my contract with virgin 2 months ago but they are still taking payments saying they are waiting for sky for switch over dates
If you want continuity of service then this is correct. Most people using the One Touch Switch don't want to be left without Internet access...
I am just another Sky customer and my views are my own even if you don't like the answers
If Virgin are still taking payments and you are up and running with Sky for both broadband and TV then I suggest you now cancel via Virgin yourself.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Hi, I have tried through app but it want let me, so I've phoned them (pushed from pillar to post) only to be told Sky have too close it?
That doesn't sound correct, because as a customer you should be allowed to terminate a broadband service regardless of whether you are switching to another supplier or not
Sky Stream, Sky Glass Air and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.If you would like to post a “Send Your Thanks to Sky” message please click Here
