WHY DOES SKY NOT RESPNS WHEN A CUSTOMER WANTS TO CANCEL THEIR SUBSCRIPTION ?

[PaulSeaward]

I have been trying to contact Sky to cancel my subscription but all you get is their automated system and without speaking to a customer service agent they dont enable you to cancel subs. What else can I do to cancel ?

[caesarome]

Tty saying nothing when asked by the bot why you are calling and remain on the line as you might then get connected to somebody to talk to.

[GD1]

@PaulSeaward  Have you tried online at the following link https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

Scroll down to the Contact Us section, select I need more help, all the relevant options to contact Sky will be provided.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.