@Nikkipb I assume the restriction is because of unpaid bills. If so, it will be difficult for you to speak to Sky about the account, even if you know your ex's telephone password. Without the password they can't speak to you about the account at all. If the call handling system won't allow you to be put through to an adviser, you could try Sky's social media presence as a prospective new customer.
In circumstances such as this, I believe Sky's advice in the past has been to allow the account to fall into arreas, as it's your ex (the accountholder) that Sky will pursue for repayment. If you're still on speaking terms it would be best to sort it out with your ex before that happens.
The difficulty is that until that is achieved, Sky may not allow you to open an account in your name.
