Urgent update of new installation

[Joyce1927]

I'm a widow of 98 and rely upon my TV for company. I've been a Sky customer for over 25 years. Recently I've been having problems with my TV with the Sky service frequenly breaking down. It has now come to a point where there is no signal at all. My son-in-law has spoken to Sky support and they said that my old quipment is now longer maintained. They have therefore recommended that I have a new installation of Sky Q. However, the date they've given for the new installation is 18th December. Is there any way I can get this installation date improved as without my TV it's affecting my mental health. I'm will to pay to have the new installtion done sooner. Is there anyone I can contact.

[Annie+UK]

This forum is primarily customer-to-customer help, you're not talking to Sky support

[Daniel0210]

@Joyce1927 

Welcome to the Community where other customers are here to help if we can.

Unfortunately you will have been given the earliest available date in your area. Quite a few satellite engineers were made redundant in the last 18 months or so meaning there are not as many to go round. 

My son joined Sky in November 2024 and had to wait until a few days before Christmas for his installation. 

[Joyce1927]

Isn't it possible to pay for an earlier date? I'm currently paying a subscription for a service that isn't working.

[Daniel0210]

@Joyce1927 

No. It doesn't work like that. Apart from someone else possibly cancelling their engineer appointment you're stuck with the original date. Once it is up and running you could call Sky and see if they'll put a credit on your account as a goodwill gesture for the loss of service. 

[TimmyBGood]

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@Joyce1927 wrote:

Recently I've been having problems with my TV with the Sky service frequenly breaking down. It has now come to a point where there is no signal at all. 

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'No signal' or 'no satellite signal'?

If the latter, is it possible that tree growth blocking the dish reception is an issue?

I'm concerned that moving to Q might not actually be a solution.