Urgent request to update delivery and service address

[JorneVDV]

Hi,

I recently placed an order for Sky broadband and TV services (yesterday).

However, I have noticed that the address provided is incorrect.

Currently, the parcels are set to be delivered to

(removed)

, which is my previous address.

The correct address where I now live and where the broadband and TV services need to be installed is:

(removed)

It’s urgent as the first parcel is already out for delivery to the incorrect address.

I kindly request that you update the delivery and service address to **Flat 9** as soon as possible.

Thank you for your prompt attention to this matter.

Best regards,
Jorne

Moderator note: Removed personal/identifiable details

[Daniel0210]

@JorneVDV 
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

I suggest calling Sky asap but it may be too late for the delivery already out. You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.