Discussion topic: Updating issue

This message was authored by: Sarahsouthy · ‎24 Mar 2024

Eva's phone on this plan won't update

the message she gets says

'your account has been disabled in the App Store and in iTunes'

please can you offer any advice on how we can fix this

thank you

Sarah

This message was authored by: caesarome · ‎24 Mar 2024

I think you need to ask Apple why your account has been disabled in the App Store and in iTunes as it could be an issue with the payment method you have provided to them, so whatever has happened here is not related to Sky as you can see here:

https://discussions.apple.com/thread/255077092?sortBy=best

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Discussion topic: Updating issue

Updating issue

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