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Discussion topic: Update on my order

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This message was authored by Sitso This message was authored by: Sitso

Update on my order

I placed a skyglass on Monday, 11th December. Unfortunately, my order was cancelled, and I wish to know why this decision was made and if there is a chance to reorder 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Update on my order

Posted by a Superuser, not a Sky employee. Find out more

Usually because you didn't meet the credit criteria.  https://www.sky.com/help/articles/pre-sales-checks-sky-glass

 

Trying again may place another hard check on your file.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Update on my order

Posted by a Superuser, not a Sky employee. Find out more

@Sitso 
It’s possible you may have failed the required credit check(s). Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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