Upcoming Engineer Visits Not Showing In My Orders Tab

[GakOid]

Hi,

I have two Sky engineer visits booked, but are no longer showing on the My Orders page.

[caesarome]

For peace of mind you might want to call Sky to check with them if the engineer visits are still going ahead.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.

[GakOid]

Thank-you, I've double-checked with them, and the appointments are still booked.

However, my broadband has now been down for a week, and whenever I try to book an appointment through the app to get it looked at, it doesn't let me, and when I phone up, they say that the first engineer will be able to fix the broadband, even though it's to install SkyQ. I'm at a loss at the moment. Mobile data is getting expensive and Sky aren't giving me any solutions on what to do in the meantime.