Unusual approach, but hey it works!

[jerry+wiseman]

Thanks to all Sky agents whom I've had the pleasure of talking to over the last 2 months (there are too many of you to mention).   The fact that you worked so hard to hide the truth of a corrupted security patch which you yourselves  pushed through that affected my account (and others) to the point you now blame me, removed all early leaving fees and now show me the door after 25years of loyal customer service is an absolute marvel of a new world business retention model.   I can't see how it can fail[removed]

Vodaphone/3g/VirginMedia will all shortly offer their thanks too I'm sure.

Moderator note: removed political reference as per Community Rules

[Mark39]

What are Sky blaming you about?

[jerry+wiseman]

They have no idea how to resolve it, and have said they may never be able to.  Sky finally did admit last week they do know about the issue and that it is of their doing but have no control over their own Software Developers (which loosely translates as "not interested in fixing"). Other customers are now on an apparent watch list but may be unaware, or worse, receiving the same treatment I initially did. Denial, ignorance, staggering incompetence and blatant lies all delivered with the intent to belittle and  frustrate.  And my are they good at that.  My longstanding complaint has now gone to deadlock after a derisory offer, so I cannot elaborate further due to the next level of potential proceedings, independent / legal review.