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Discussion topic: Unordered TNT Box Office purchase on my bank account?

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This message was authored by BS2 This message was authored by: BS2

Unordered TNT Box Office purchase on my bank account?

There's a payment of £19.95 showing up on my bank account today for TNT Sports Box Office that I havent made. Nothing in my recordings so I dont think I ordered anything by mistake? Has anyone had this? Or know the number to phone to get refund?

 

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This message was authored by GD1 This message was authored by: GD1

Re: Unordered TNT Box Office purchase on my bank account?

Posted by a Superuser, not a Sky employee. Find out more

@BS2   You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by GD1559 This message was authored by: GD1559

Re: Unordered TNT Box Office purchase on my bank account?

I've been applied with the same charge despite not actually purchasing anything from TNT Sports. Did you manage to get to the bottom of your charge?

This message was authored by marie-therese This message was authored by: marie-therese

Re: Unordered TNT Box Office purchase on my bank account?

I've had the same transaction this morning with no box office ordered. I've contacted sky but they said it's nothing to do with them. Did you get anywhere with sorting yours? 

BS2
Topic Author
This message was authored by BS2 This message was authored by: BS2

Re: Unordered TNT Box Office purchase on my bank account?

I spoke to my bank and ended up speaking to some in the fraud dept and we cancelled the debit card. They suggested this as the purchase was made at 1.30am, so very weird. Never got to the bottom of it...

This message was authored by marie-therese This message was authored by: marie-therese

Re: Unordered TNT Box Office purchase on my bank account?

Mine was made at 1.30am too so that's very strange. I'll get on to my bank. Thanks for your reply xx 

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