Account & Billing
12

Discussion topic: Unhappy

Reply
Answered - Go to Answer
Ktwins
What's this?
This message was authored by Ktwins This message was authored by: Ktwins

Unhappy

‎16 Jan 2023 07:41 PM

Why have I suddenly been charged £18 for a repair plan I've never discussed with anyone or wanted?
Report post
Post 1 of 13
961 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
GD1
What's this?
Superuser
This message was authored by GD1 This message was authored by: GD1 Answer

Re: Unhappy

‎16 Jan 2023 08:37 PM - last edited: ‎16 Jan 2023 08:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ktwins   Sounds like you have sign up to Sky Protect which oddly enough is run by Domestic & General not Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


View this Answer within the discussion

Report post
Post 10 of 13
910 Views
Reply
0 Likes

Did this answer not help you?

Reply

All Replies

Mark39
What's this?
Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: Unhappy

‎16 Jan 2023 07:43 PM

Posted by a Superuser, not a Sky employee. Find out more

Who is the repair plan with?

Report post
Post 2 of 13
959 Views
Reply
0 Likes
Ktwins
What's this?
Topic Author
This message was authored by Ktwins This message was authored by: Ktwins

Re: Unhappy

‎16 Jan 2023 07:56 PM

Hi,

All it says is sky repair plan 🙄

Report post
Post 3 of 13
947 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Unhappy

‎16 Jan 2023 07:59 PM

Posted by a Superuser, not a Sky employee. Find out more

We are going to need more information like where are you seeing you are being billed for this, your  online/MySky app bill ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 13
945 Views
Reply
0 Likes
Mark39
What's this?
Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: Unhappy

‎16 Jan 2023 08:18 PM

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

We are going to need more information like where are you seeing you are being billed for this, your  online/MySky app bill ?

...and for what Sky service or product?

Report post
Post 5 of 13
933 Views
Reply
0 Likes
Ktwins
What's this?
Topic Author
This message was authored by Ktwins This message was authored by: Ktwins

Re: Unhappy

‎16 Jan 2023 08:20 PM

It literally just says sky repair plan..

Report post
Post 6 of 13
931 Views
Reply
0 Likes
Ktwins
What's this?
Topic Author
This message was authored by Ktwins This message was authored by: Ktwins

Re: Unhappy

‎16 Jan 2023 08:21 PM

My bill came out as usual today but this has now also been taken out of my account 

Report post
Post 7 of 13
930 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Unhappy

‎16 Jan 2023 08:27 PM

Posted by a Superuser, not a Sky employee. Find out more

I'll ask again but will rephrase it, does this appear on your bill here:

 

https://www.sky.com/manage/bill/

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 8 of 13
919 Views
Reply
0 Likes
Ktwins
What's this?
Topic Author
This message was authored by Ktwins This message was authored by: Ktwins

Re: Unhappy

‎16 Jan 2023 08:35 PM

Oh, I'm so sorry.  No, it's not on there, just my bank account 

Report post
Post 9 of 13
913 Views
Reply
0 Likes
GD1
What's this?
Superuser
This message was authored by GD1 This message was authored by: GD1 Answer

Re: Unhappy

‎16 Jan 2023 08:37 PM - last edited: ‎16 Jan 2023 08:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@Ktwins   Sounds like you have sign up to Sky Protect which oddly enough is run by Domestic & General not Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Report post
Post 10 of 13
911 Views
Reply
0 Likes

Did this answer not help you?

Ktwins
What's this?
Topic Author
This message was authored by Ktwins This message was authored by: Ktwins

Re: Unhappy

‎16 Jan 2023 08:39 PM

That's interesting as I'm with them but again,  I haven't agreed, signed up to anything 

Report post
Post 11 of 13
908 Views
Reply
0 Likes
Mark39
What's this?
Superuser
This message was authored by Mark39 This message was authored by: Mark39

Re: Unhappy

‎16 Jan 2023 08:40 PM

Posted by a Superuser, not a Sky employee. Find out more

Best take it up with Sky Protect, then.

Report post
Post 12 of 13
906 Views
Reply
0 Likes
Ktwins
What's this?
Topic Author
This message was authored by Ktwins This message was authored by: Ktwins

Re: Unhappy

‎16 Jan 2023 08:41 PM

I'll phone tomorrow morning.  Thank you everyone 

Report post
Post 13 of 13
902 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion