Understanding

[Ruppet]

I don't understand my bill says I'm in credit so why is it saying I haven't paid my bill this month?

[Daniel0210]

@Ruppet 

Have you made a recent manual payment with a continuous payment method set up? 

[Ruppet]

Not for a month or so 

[Daniel0210]

@Ruppet 

Could you perhaps post a screenshot of your relevant bill making sure all personal info such as the account number is blocked out.

By the way as you have a continuous payment method set up you should never need to make a manual payment. I would suggest not making manual payments unless requested to by Sky as automated payments may not be prevented.