Unauthorised taking of money from my bank account

[Steve439]

This has nothing to do with sky store, it wouldn't let me select anything else. I have had £25 taking from my bank account, I'd like it back please. My sky doesn't go live for another week, and I rescheduled my appointment 3 days before the original switch on date with the engineer so should not have a £25 penalty fee

[caesarome]

@Steve439 

If your service is Sky Stream then have a read of this:

https://www.sky.com/help/articles/sky-stream-faqs

*One to watch out for: If you don’t activate your Sky Stream puck within 21 days of delivery, your subscription and billing will start automatically.

So what is it you are having installed ?

[MightyQuinn]

Hi @Steve439   Please see Welcome to the Sky Community. You will note that you are only talking to other customers.

[Mark39]

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@Steve439 wrote:

...I rescheduled my appointment 3 days before the original switch on date with the engineer so should not have a £25 penalty fee

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Assuming that's what the charge is for, I'd give Sky a call to complain.