Discussion topic: Unauthorised payment

This message was authored by: Cathy1959 · ‎01 Apr 2024

After cancelling my tv package I sent equipment back. No notifications to say they had not received them, just took £221 out of my account, again with no notification. Unfortunately I no longer have the receipt. Spoke to three sky advisors but not helpful at all. The first one was only interested in trying to convince me to get me back another tv package. The next person said she would try to see if the warehouse had the items hiding somewhere and would call me back. Well no she didn't. The third was just as useless. Am I being unreasonable for wanting my money back?

This message was authored by: SKY1992bf · ‎01 Apr 2024

@Cathy1959 We can ask the community messaging team to contact you via the forum if you wish

however without the proof refunds are solely at sky's discretion

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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Discussion topic: Unauthorised payment

Unauthorised payment

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