Unauthorised Payments Taken on my account 3 months after closing my account and returning equipment

[PTSR]

I cancelled my subscription in July, sent back my equipment which Sky acknowledged receipt of on 28th August. on 6th October Sky started taking payments again and I have since been contacted by Netflix to say I get that service free through Sky. A further payment was taken on 6th November.

It's as though I never cancelled my service and am now being billed for a service that I do not receive.

How do I stop this and how do I get my money back.

[BenJoBanjo]

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@PTSR wrote:

I cancelled my subscription in July, sent back my equipment which Sky acknowledged receipt of on 28th August. on 6th October Sky started taking payments again and I have since been contacted by Netflix to say I get that service free through Sky. A further payment was taken on 6th November.

It's as though I never cancelled my service and am now being billed for a service that I do not receive.

How do I stop this and how do I get my money back.

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You'll need to ring Sky. We are just fellow customers on this forum and have no access to your account. 

[PTSR]

It was Sky who sent me here to get the answer! They do anything and everything to avoid speaking with customers or resolving their issues!

Thanks for letting me know