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Discussion topic: Unable to view my bill on any browser or the app

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This message was authored by TheFrustratedOne This message was authored by: TheFrustratedOne

Unable to view my bill on any browser or the app

Hi

 

Im unable to view my bill. It doesnt work on my windows computer using any browser, or my Sky vip app or trying on the ipad.

 

I get the screen flashing but is stuck on the homepage. Its been like this for a few days.

 

I need to view my bill to check following a conversation with Sky if they have corrected an error on my package.

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to view my bill on any browser or the app

Posted by a Superuser, not a Sky employee. Find out more

@TheFrustratedOne 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by Caniblett This message was authored by: Caniblett

Re: Unable to view my bill on any browser or the app

I have been unable to view my bills all day. Having received an email telling me my bill is going up and that I can see the new charges on future bills I have been unable to access them.  It is worrying that having been advised that there is a increase in my bill, Sky are preventing me from actually viewing what that bill is. I've tried accessing via the app and the website and after being redirected multiple times to re-enter my login details I just end up with a blank screen and a spinning wheel. Can you please fix this so that I can see how much you are actually going to charge me?

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to view my bill on any browser or the app

Posted by a Superuser, not a Sky employee. Find out more

@Caniblett 

We are customers here who help each other so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Unable to view my bill on any browser or the app

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @TheFrustratedOne  and @Caniblett.

TheFrustratedOne
Topic Author
This message was authored by TheFrustratedOne This message was authored by: TheFrustratedOne

Re: Unable to view my bill on any browser or the app

I've had a response from one of the sky experts in a private chat bubble and they have escalated it.

This message was authored by Addie15 This message was authored by: Addie15

Re: Unable to view my bill on any browser or the app

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

TheFrustratedOne
Topic Author
This message was authored by TheFrustratedOne This message was authored by: TheFrustratedOne

Re: Unable to view my bill on any browser or the app

I have responded and explained that sky have escalated my issue. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to view my bill on any browser or the app

Posted by a Superuser, not a Sky employee. Find out more

@TheFrustratedOne wrote:

I have responded and explained that sky have escalated my issue. 


@TheFrustratedOne 

You updated the thread. Did you fully participate in the chat invite that was sent to you? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
TheFrustratedOne
Topic Author
This message was authored by TheFrustratedOne This message was authored by: TheFrustratedOne

Re: Unable to view my bill on any browser or the app

I did and I can see that the thread was updated first. Chat now updated thank you

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