Unable to view bill online "This page is retricted"

[ci1234567]

When viewing my bill online this appears: "This page is restricted"

[caesarome]

You need to be signed in with your main primary ID to view your bill so are you using the correct ID to login ?

[Tom-W19]

Hi @ci1234567 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[ci1234567]

It turns out my Sky ID wasn't linked to my Sky account. With the help of the friendly tech support person in the chat I found this article:

https://www.sky.com/help/articles/sky-id-link-tv-broadband-talk?customer_view=true

which contains a link to associate your sky account with your sky ID. This link also didn't work at first, but when I used incognito mode in the browser it did. At the end this also produced some error, but after this the link to access my bills in "my sky" worked.