Unable to sign up to sky glass using old account

[Mattking2k]

I was previously a Sky customer, I have not used the account for many years (but do use a Now account).

I was looking into signing up to Sky Glass, but on the order page every time it asks for my email address it recognises my old account and when it signs me in it then says there are technical issues and I am unable to continue my order.

i then tried to find a phone number to speak to someone on this tomorrow but can't find one anywhere.

its a very frustrating process and making me wonder if Sky even want my business.

is anyone able to help?

[GD1]

@Mattking2k   As you left Sky and then returned after being away for more than a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID.

If you want to use the same email address then you need to remove it from the old account first as this will then free it up allowing it to be used when setting your new ID up. You can do this by logging into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id