Unable to link sky ID to account

[Kucci]

 Hello, posting to get help from sky employee. My tenant is complaining he doesn't have internet after a heavy rain last night, and he called into Sky who turned him away as he's not an account owner. Unfortunately I am overseas thus can't call in either. 

couple of issues 

1. I can't link my sky ID to sky account, every time I key in my post code and name, it just turns blue without redirecting (without even keying my account ID)

 

2. thus I can't do a service check and escalate the internet down time

any suggestions or help? 

[caesarome]

Is it this link that you are using to try and link your account:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Kucci]

https://skyid.sky.com/serviceSignup/accountmanagement?successUrl=https://www.sky.com/myaccount/bb-an...

this link. 

[Kucci]

it  takes me to this page... but upon filling the necessary info and clicking confirm, it doesn't redirect 

[caesarome]

Give the link I posted a try because if that doesn't work either we can ask Skys messaging team to contact you via a private message if you would like ?

[Kucci]

I did, the screenshot that I sent is from your link. It redirects to the same page. Would be good if someone from Sky messaging team could contact me, I can share my account ID and also to check on my tenants internet service status. Thanks!

[caesarome]

@Kucci 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Kucci an invite to chat.