Unable to find the contract end date anywhere on sky???

[Shakes123]

I have searched everywhere on the sky app and the website to try and find out when my sky tv term ends? Ridiculous that it's not available to view ! You cannot get through to anyone to find out? Please help! Thank you

[nigea99]

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@Shakes123 wrote:

I have searched everywhere on the sky app and the website to try and find out when my sky tv term ends? Ridiculous that it's not available to view ! You cannot get through to anyone to find out? Please help! Thank you

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in the My SKY app & select 'Your products' - you should get a series of tiles for each product and any that you are within minimum contract should show the end date

[Invisiblename]

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@nigea99 wrote:

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@Shakes123 wrote:

I have searched everywhere on the sky app and the website to try and find out when my sky tv term ends? Ridiculous that it's not available to view ! You cannot get through to anyone to find out? Please help! Thank you

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in the My SKY app & select 'Your products' - you should get a series of tiles for each product and any that you are within minimum contract should show the end date

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@Shakes123  It's under TV / Your Package / Change My Package. That is where all your minimum term contracts are listed along with their end dates

[Shakes123]

I already tried  but the information just is not there? Iv also tried via website.  Iv always managed in the past but it's no longer available ? Don't know why. 

[Invisiblename]

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@Shakes123 wrote:

I already tried  but the information just is not there? Iv also tried via website.  Iv always managed in the past but it's no longer available ? Don't know why. 

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You are definitely logged into your account in the MySky app?

[Shakes123]

Yes I'm logged in the sky app and acc on website

[nigea99]

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@Shakes123 wrote:

I already tried  but the information just is not there? Iv also tried via website.  Iv always managed in the past but it's no longer available ? Don't know why. 

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it may just be a glitch with the system

If you think they may end soon then try looking at your future bills as the bill will increase after the minimum period expires for any discounts

[Shakes123]

Can you get into yours and see the end date? Then I will understand if there's a glitch.  Many thanks 😊

[caesarome]

Have you tried the messages link as shown here:

https://www.sky.com/help/articles/your-sky-contract-tv

[Invisiblename]

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@Shakes123 wrote:

Can you get into yours and see the end date? Then I will understand if there's a glitch.  Many thanks 😊

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I can see all my details in the app

[Shakes123]

I have a list like yours but no dates provided @Invisiblename 

[nigea99]

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@Shakes123 wrote:

I have a list like yours but no dates provided @Invisiblename 

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Is it possible that you are now past the minimum contract date ?

[Invisiblename]

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@nigea99 wrote:

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@Shakes123 wrote:

I have a list like yours but no dates provided @Invisiblename 

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Is it possible that you are now past the minimum contract date ?

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That sounds very possible 

[PandJ2020]

Yup, no dates means 'out of contract'.

also, check itemised bills - there won't be any discounts if so.

technically, there is no end date - the contract only terminates when you give notice.  (When you are allowed to)

[Shakes123]

Checked my bills and I still have all my discounts.  Somethings not right?  Will have to try and ring again tomorrow.  Thank you for your help and taking the time to reply , very much appreciated @nigea99 @Invisiblename @caesarome @PandJ2020