U.K. customer services

[Map2023]

Hi really having a disappointing time with sky, the customer experience being one of the main issues. How do I speak to U.K. customer service rep in disconnections / retentions. I really don't want to be rude, but the offshore centres can be difficult to deal with at time. I hope someone can help & provide a number or advice on how o do this? Thanks in advance 

[MightyQuinn]

Hi @Map2023   The best number to call can be found in the help section of the My Sky App.

[GD1]

@Map2023   You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

[SKY1992bf]

@Map2023  All calls are handled through a single automated system and will be answer by the next available call handler regardless of where they are based you don't get a choice in the matter 

the only option you have would be to keep calling until you get a uk handler