Two payments taken for broadband

[Craigp1978]

Good afternoon 

iv made a manual payment for my broadband and didn't realise they had already taken a payment via DD .... however my bill is now due and they requesting further payment ?! The extra payment is not showing as credit so not sure where it's gone ! Also the Wi-Fi has been awful since getting connected last mth ! Thanks in advance 

[Mark39]

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@Craigp1978 wrote:

Also the Wi-Fi has been awful since getting connected last mth ! 

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Were you new to Sky last month? If so, the first two bills are two weeks apart. Is the payment now due for your second bill?

[Craigp1978]

Hiya I was new to sky broadband on the 10th of January ?! I'm so confused as the payments were taken on the 24th and 25th 

[caesarome]

What date did you make the manual payment on, was it the 24th and Sky took it on the 25th ?

[Craigp1978]

Yes I made the manual payment the day after they took payment .... but it's not showing in my account! 

[caesarome]

What does next months bill show, do you see a credit on this ?

If not as you made the payment on a Saturday it might take a few days to catch up.

[Craigp1978]

No credit at all ! 

[Craigp1978]

I don't understand why they can't just take the double payment I made as this mths payment ?! 

[caesarome]

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@Craigp1978 wrote:

I don't understand why they can't just take the double payment I made as this mths payment ?! 

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Billing doesn't work like that.

Give it a few days then hopefully the payment you made on Saturday will appear as a credit.

[Mark39]

Without seeing your bills and account details it's very difficult to work out what has happened here. I think you may have to call to get to the bottom of it or if you wish we can ask Sky's messaging team to try to explain via a private online chat?