Discussion topic: Two direct debits

This message was authored by: selinabeana · ‎02 Apr 2023

Hi all, I have been a tad neglectful when checking my direct debits! I have two leaving my account. £89 for sky glass which I expected, at the end of every month. There's also. £22 at the start of the month under Sky Digital. What is this?!

This message was authored by: SKY1992bf · ‎02 Apr 2023

@selinabeana did you have sky Q or plus before switching to glass

if yes when did you switch as there could be an overlap in payments in the first month

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

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This message was authored by: selinabeana · ‎02 Apr 2023

I did, but they've been taking the money since September. It was actually more in September, £43 but then became £22 a month. I'll have to ring them tomorrow!

This message was authored by: SKY1992bf · ‎02 Apr 2023

@selinabeana i think ringing is the best option as taking sky glass should cancel out any other tv subscription has you can't have more than one active tv service at any one time

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: selinabeana · ‎02 Apr 2023

Will do! Thank you!

Discussion topic: Two direct debits

Two direct debits

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