Discussion topic: Tv streaming account saying payment overdue after it's been paid!
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Message posted on 01 Dec 2024 02:59 AM
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Tv streaming account saying payment overdue after it's been paid!
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Message posted on 01 Dec 2024 08:51 AM
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Re: Tv streaming account saying payment overdue after it's been paid!
Did you make a manual payment?
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Message posted on 01 Dec 2024 11:10 AM
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Re: Tv streaming account saying payment overdue after it's been paid!
Yes it was a manual payment but i did the same for my broadband and that's fine.
Message posted on 01 Dec 2024 12:08 PM
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Re: Tv streaming account saying payment overdue after it's been paid!
You shouldn't need to make manual payments if you have something like a direct debit or card payment setup as this is how your bills will be paid so this is what this message could be referring to.
Do you see a credit on your account ?
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Message posted on 01 Dec 2024 05:27 PM
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Re: Tv streaming account saying payment overdue after it's been paid!
I can see the payments made but then it says payment due.
Message posted on 01 Dec 2024 05:46 PM
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Re: Tv streaming account saying payment overdue after it's been paid!
@Helbel2677 look to me like3 payments received totalling£41.82 and 2 payments sent back totalling £41.xx (obscured by the Feedback flag), so you've effectively paid nothing, leaving your bill statement balance of £16 overdue.
Message posted on 01 Dec 2024 05:59 PM
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Re: Tv streaming account saying payment overdue after it's been paid!
@Mark39 I have been on the phone with them and they said my bill is up to date and can't understand why it's happened 🙈
Message posted on 01 Dec 2024 06:27 PM
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Re: Tv streaming account saying payment overdue after it's been paid!
They must be reading it differently from me.....
Message posted on 01 Dec 2024 08:35 PM - last edited: 01 Dec 2024 08:56 PM
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Re: Tv streaming account saying payment overdue after it's been paid!
@Helbel2677 I am also reading it as @Mark39 there is a balance due to pay as 2 payments were returned
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Please note I only provide help on the main forums and not via PM, PM's are switched off.
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