Trying to update my DD details failing

[groovetimer]

I moved to virgin Money as my main Bank a few months back and am now having issues with my Direct Debit. For some reason my new Bank details didn't get switched over during the move. When I try and update my DD details with my Virgin Money account it fails. I have been trying to get the support team to sort this but after 3 seperate calls over the last week, they are unable to help.

It looks like Sky's billing system does not recognised the sort code for Virgin Money (82-19-75). If you do a sort code check it comes up as VIRGIN MONEY (09 CLYDESDALE BANK) 

Is anyone able to help sort this, as can't be bothered phoning up trying to pay by card every month.

Thanks

[PandJ2020]

Does the account have a debit card?  If so, try that instead of a DD?

[caesarome]

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@groovetimer wrote:

Is anyone able to help sort this, as can't be bothered phoning up trying to pay by card every month.

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If you do have a debit or credit card then you can set this up as your payment method of which Sky will automatically take the bill from it each month so you wouldn't need to make any calls or manual payments about this.

[groovetimer]

Meant to add that I tried using the card as well but getting "Payment method for TV unsuccessful"
Going to phone my bank to see if it's getting blocked there. Weird how both DD and Card payment is failing on the Sky system.

[Mears3]

I have just had exactly the same issue with my Virgin Money account when trying to change over the Direct Debit. As annoying as it is, its also good to know its not an isolated incident. Hopefully Sky will get this sorted out. 

[groovetimer · Accepted solution]

Phoned the customer support again in India. This time the girl got me to give her my card details instead by inputting the 16 digit numbers on the keypad of my phone and now I'm setup with a card payment instead of DD.

Weird how it works that way but not when I try it through MySky