Trying to pay online but unable to as account restricted

[Geoffrey44]

I am trying to clear my outstanding balance by making a payment online. But my bills page is restricted,  I am hard of hearing so unable to call the customer services number,  can someone help me?

[caesarome]

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@Geoffrey44 wrote:

But my bills page is restricted,  

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@Geoffrey44 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Kelsingra]

Hey @Geoffrey44 


As you mentioned that you are hard of hearing, I wanted to make sure that you know about our Accessibility Team who can give you extra support if needed.


Are you already signed up with the Accessibility Team? Once registered there are also different methods of communication with this team

https://www.skyaccessibility.sky/

Thank you for joining our Community Forum! 🙂

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Geoffrey44.