@VickyT29 Cancelling the direct debit was the worse thing you could have done as it doesn't achieve anything other than demands for it to be setup again and you won't be to cancel until you do so
to cancel you need to follow the following
if you wish to cancel/downgrade choose an option on the link below (which includes a message service - not available in ROI) (just click on yes I need more help)
https://www.sky.com/help/articles/cancel-sky-tv#M1014
Note that if your within a minimum term (most Sky contracts have a minimum term of 18/24 months) for the service you wish to cancel you may not be able to
Also note you have to give the required relevant notice to cancel which is 31 days for tv and 14 days for broadband
Additional information on Broadband: If you are changing to Virgin or cancelling broadband totally you'll have to contact Sky This link should help
https://www.sky.com/help/articles/cancel-sky-broadband#M1014
If you are changing to another ISP who uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf
If in ROI make sure the flag in bottom right hand corner is set to ROI and refresh the page before selecting an option
for reference cancellations are only confirmed once you have written email confirmation, also remember that if you are cancelling sky q or stream (where stream was ordered on or after 23/02/23) completely all equipment will need returning so make sure when sending back you obtain and keep very safe and indefinitely proof of postage, also note that billing continues as normal right upto and including last day of notice period and must be paid, any overpayment for days beyond termination date will be refunded within six weeks of termination date or you can call sky and they will refund within 3-5 working days once the credit is showing on your sky account
apparently best times to call are first thing in the morning 7am or last thing at night 9pm
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help othersIf you would like to post a “Send Your Thanks to Sky” message please click Here
