Trying to cancel my Sky TV package. They make it impossible

[PatMc11]

I totally understand !  I have been a loyal customer to Sky for over 30 years, never missed a payment, never asked for anything I didn't pay for, I have Sky Q, Movies etc. and also have Broadband and phone and Mobile package, but I have been trying to cancel Sky Cinema for 'Years' ! (Which I never actually asked for in the first place!) but they make it near impossible  by keeping you on the phone or chat for so long asking the same questions over and over again until you eventually get so stressed you hang up, or get passed on to some other Interor-gator ! I pay over £160 per month and all I am trying to do is cancel a£19 per month app I never use ! But now  I have got to the point where I am just going to cancel the whole account and try Virgin or something else. Diabolical and unprofessional Service from such a prominent company to one of their -so called- "Diamond Customers" !

[Daniel0210]

@PatMc11 

Sky Cinema isn't an app.

To remove part of your TV package you need to contact Sky giving the standard 31 days notice. If you have 'in contract' discounts you may not be able to remove them because the discounts were provided on the understanding you’d be paying for the full period. Also make sure cancellation of a certain add-on doesn’t cancel another part of a discount.

You may be able to remove it via this link which includes a message option (usually available between 9am & 7.30pm) or by calling using the number that should appear.
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

[splatto]

I cancelled Sky Cinema in late 2024 by going onto virtual chat and exhausting its help options and then getting through to an online agent and telling him I want to cancel it. Took less than ten minutes. I did the same last month with Netflix Premium and downgraded to standard with ads. 

[fletpablo]

I have canceled  my tv HD box sky account  as a member for 26 years they increased my account over the inflation's costs   i gave my Notice 29th feb 2026 of 30 days which is been sanctioned by OFCOM to cancel in Contract mid contract Agreed On 17 March  2026 new contract  not increase price rise the calls were  checked by recorded calls  they also agreed again 31st March 2026 & 2nd April  2026 to agreed contract  When viewing my bills & future  bills they are not honoring  the agreed price & have doubled my bill and future bills been told since 20 march  2026 there is a glitch  & they can't process agreed contract i have called many times maybe much as 20 timeson varies Days i was given a complaint ref on 2nd April agreed to cancel complaint as promised the agree contract they also gave me compensation all my stress   but still they are not doing what was agreed they    tell u different stories 

 am i in my right to cancel  my Direct debit as they are not honouring    agreed price contract   they have applied a CRF to the back Room team for agreed contract but they keep on rejecting my agreed contract any ideas beside cancel Direct debit   

[PandJ2020]

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@fletpablo wrote:

am i in my right to cancel  my Direct debit as they are not honouring    agreed price contract  

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Up to you but withholding payment isn't the best way of resolving this.  (Services will be restricted, you won't be able to talk to them and your credit file may be impacted)

Best way is to raise a formal complaint, submit a DSAR and go to ADR if necessary.  (But it's not a fast process)