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This discussion topic has been answered Discussion topic: Trying to book a home move but it says I’m not the primary account holder, and I am

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Message posted on ‎17 Aug 2024 11:54 AM

Trying to book a home move but it says I’m not the primary account holder, and I am

I'm logged into my account and trying to book a home move. However, I'm receiving an error message saying I am not the primary account holder, when I am. Anybody had similar issues?

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Avatar for PandJ2020
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Message posted on ‎17 Aug 2024 12:15 PM

Re: Trying to book a home move but it says I’m not the primary account holder, and I am

Posted by a Superuser, not a Sky employee. Find out more
@Mitch18 wrote:

Anybody had similar issues?

Yes, you'll have to call I'm afraid.

I am just another Sky customer and my views are my own even if you don't like the answers

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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎17 Aug 2024 12:15 PM

Re: Trying to book a home move but it says I’m not the primary account holder, and I am

Posted by a Superuser, not a Sky employee. Find out more
@Mitch18 wrote:

Anybody had similar issues?

Yes, you'll have to call I'm afraid.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎15 Oct 2024 08:00 PM

Re: Trying to book a home move but it says I’m not the primary account holder, and I am

Do you have a number to call

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Message posted on ‎15 Oct 2024 08:02 PM

Re: Trying to book a home move but it says I’m not the primary account holder, and I am

Posted by a Superuser, not a Sky employee. Find out more
@Iain1974 wrote:

Do you have a number to call

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

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Message posted on ‎15 Oct 2024 08:02 PM

Re: Trying to book a home move but it says I’m not the primary account holder, and I am

Posted by a Superuser, not a Sky employee. Find out more

You can find the number to call via the 'need more help' link at the bottom of the page here: https://www.sky.com/help/home

 

Or 150 if you have a Sky landline or mobile.

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