Trouble signing up to sky after ex wife cancelled contract

[paulw74]

My soon to be ex-wife has cancelled the sky at the house as it was in her name alone. I would like to re-sign up in my own name for at least the broadband part but however I try the system keeps saying we still have an account and to use her details. I dont know how to get round that. Any ideas?

[PandJ2020]

If the cancellation is still in progress you will probably need to call in.

[paulw74]

I have been trying to find a number that I can call that doesnt require an account number to get through to a real person

[Daniel0210]

@paulw74 

How long ago did she cancel coukd it still be within the 31 day notice period (for TV)? I doubt you'll be able to speak to Sky as you're not the account holder. 

[paulw74]

services have all been terminated now. broadband was the last one yesterday. so nothing is live anymore

[caesarome]

When phoning try to pick a different option from the phone menu if you can.