To refund my money has detected after cancellation SKY internet connection

[SK950]

Hi SkY,

I moved from SKY to Grain on June and talked to SKY as well but still  SKY had been  detected money June and July.I again talked about to refund then SKY people said to me to send SKY setup box and I had sent that box to SKY back and I have been waiting for refund back my money since June.

Could you refund me as soon as possible please. I will be back with SKY in future.

[daveNOS]

@SK950 You will have to call Sky to request the refund, the forum is manned mainly be fellow customers, the escalation process here is offline at the minute so we can't assist any further.