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Discussion topic: This page is restricted error when trying to access Bills page

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This message was authored by r1ck This message was authored by: r1ck

This page is restricted error when trying to access Bills page

I need to access Bills & Payments but the website says "This page is restricted"

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This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: This page is restricted error when trying to access Bills page

Posted by a Superuser, not a Sky employee. Find out more

Hi @r1ck   I have just tried mine and there is no problem. I would try browsing Incognito/InPrivate or clear your history and/or cookies.

r1ck
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This message was authored by r1ck This message was authored by: r1ck

Re: This page is restricted error when trying to access Bills page

Thanks but I've already tried that, and I've actually had this issue for a while now - I've never actually been able to view my Bills online

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: This page is restricted error when trying to access Bills page

Posted by a Superuser, not a Sky employee. Find out more

Hi @r1ck   Then I'm afraid that only Sky can help you.

r1ck
Topic Author
This message was authored by r1ck This message was authored by: r1ck

Re: This page is restricted error when trying to access Bills page

Thanks, I've seen in other forum posts that Sky have reached out to other customers with the same issue (seems like a widespread problem), so I'm waiting for them to reach out 🙂

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: This page is restricted error when trying to access Bills page

Posted by a Superuser, not a Sky employee. Find out more

Hi @r1ck   Okay, escalated 😀

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: This page is restricted error when trying to access Bills page

Posted by a Sky employee

Thanks for escalating this. We’ve sent @r1ck an invite to chat.

This message was authored by ARG This message was authored by: ARG

Re: This page is restricted error when trying to access Bills page

I have the same problem

This message was authored by caesarome This message was authored by: caesarome

Re: This page is restricted error when trying to access Bills page

Posted by a Superuser, not a Sky employee. Find out more

@ARG 

Are you new to Sky so can't access your bills, if so have you tried linking your account:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

 

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