15 Mar 2024 08:14 AM
I've received a text saying you are sending the packaging to return the equipment, but I don't know what address it is been sent to as I no longer live at the address
15 Mar 2024 09:10 AM
Posted by a Superuser, not a Sky employee. Find out moreIt will be sent to the address recorded for your Sky account: https://www.sky.com/myaccount/my-details
15 Mar 2024 09:16 AM
They are sending the return packaging to my old address, how do I change this ?
15 Mar 2024 10:00 AM
Posted by a Superuser, not a Sky employee. Find out moreYou'll need to speak to Sky to update it. If you wish we can ask their messaging team to contact you here so that you can do that via a private online chat.
15 Mar 2024 10:08 AM
Yes please
15 Mar 2024 10:11 AM
Posted by a Superuser, not a Sky employee. Find out moreYou can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:
https://www.sky.com/help/articles/return-tv-broadband
Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.
15 Mar 2024 10:21 AM
Posted by a Superuser, not a Sky employee. Find out more
@Sanzyleeds wrote:
Yes please
Ok, I've alerted Sky. Look out for a blue/red chat bubble here later today. Replies from Sky may not be instant but the chat will remain open for 48 hours.
For the detail of how it works, see: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
15 Mar 2024 11:11 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to @Sanzyleeds to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion