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Discussion topic: The packaging is been sent to wrong address

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This message was authored by Sanzyleeds This message was authored by: Sanzyleeds

The packaging is been sent to wrong address

I've received a text saying you are sending the packaging to return the equipment, but I don't know what address it is been sent to as I no longer live at the address 

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This message was authored by Mark39 This message was authored by: Mark39

Re: The packaging is been sent to wrong address

Posted by a Superuser, not a Sky employee. Find out more

It will be sent to the address recorded for your Sky account: https://www.sky.com/myaccount/my-details

Sanzyleeds
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This message was authored by Sanzyleeds This message was authored by: Sanzyleeds

Re: The packaging is been sent to wrong address

They are sending the return packaging to my old address, how do I change this ?

This message was authored by Mark39 This message was authored by: Mark39

Re: The packaging is been sent to wrong address

Posted by a Superuser, not a Sky employee. Find out more

You'll need to speak to Sky to update it. If you wish we can ask their messaging team to contact you here so that you can do that via a private online chat.

Sanzyleeds
Topic Author
This message was authored by Sanzyleeds This message was authored by: Sanzyleeds

Re: The packaging is been sent to wrong address

Yes please 

This message was authored by caesarome This message was authored by: caesarome

Re: The packaging is been sent to wrong address

Posted by a Superuser, not a Sky employee. Find out more

@Sanzyleeds 

You can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by Mark39 This message was authored by: Mark39

Re: The packaging is been sent to wrong address

Posted by a Superuser, not a Sky employee. Find out more

@Sanzyleeds wrote:

Yes please 


Ok, I've alerted Sky. Look out for a blue/red chat bubble here later today. Replies from Sky may not be instant but the chat will remain open for 48 hours.

 

For the detail of how it works, see: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: The packaging is been sent to wrong address

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Sanzyleeds to chat.

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