Tesco voucher not working

[Goonergray]

Offered and sent link for Tesco £15 voucher as an apology , every time I click the link goes to a " whoops something went wrong " screen

[caesarome]

Are you linked in using the correct details so your main Sky ID ?

[Goonergray]

Yes I think so

[caesarome]

To check, can you view your bill here:

https://www.sky.com/manage/bill/

[Goonergray]

Thanks , can't see Tesco voucher in the detail , but looking at the same bill on TV it shows , just want to know how I claim it as the link does not work , just keep getting whoops message??

[caesarome]

@Goonergray 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page. 

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Goonergray]

Great , thanks for that.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Goonergray an invite to chat.