Termination of services

[Owen35]

I've had an email saying I haven't responded to previous correspondence and my services are being cancelled. They've also sent out a returns package. I've had absolutely nothing by post, email or phone. I log on to my sky app and it says I have nothing to pay and everything is up to date. Very confused 

[GD1]

@Owen35   Best to give Sky a call as this may be a broadband takeover in error?

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.