Tearing my hair out

[Yannig]

As I now live abroad i have switched my UK supplier and note that Sky have credited my account with £93. However this will be applied to future bills, which will not exist.

Hiw do I reclaim the amount due?

I can't phone as my plan doesn't allow overseas numbers.

The virtual assistant is hopeless.

HELP!

[Mark39]

@Yannig you could try a private online chat via Sky's social media: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295