Taking more money even when i paid in full

[Lisa89]

I had a late payment in december, i paid the bill and then the 55.00 carried over to the january bill. So all was paid with bank statements proving so. Yet tbis month they are charging the 55.00 again even tho payment isnt late and ive paid it last month in full. Cant speak to sky to sort it out either.

[Mark39]

Without dates and amounts it's difficult to unscramble what has happened. If you're unable to speak to Sky because your service have been restricted, you'll need to pay what Sky say is due before you can speak to them to sort it out.

[caesarome]

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@Lisa89 wrote:

I had a late payment in december, i paid the bill and then the 55.00 carried over to the january bill

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From what you have said there was no need to make this manual payment as the payment you missed was added to your next bill.

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@Lisa89 wrote:

Yet tbis month they are charging the 55.00 

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Although you will be billed your usual amount for this month, if you see a £55 credit on your account then that should be used instead of £55 being taken from your bank,

[Lisa89]

i had a late payment in dec, so carried over to january. So in january i paid the bill and the 55.00 from december so it was all paid off ( bank statements proving so) however they charging the 55.00 again on febuary bill so charging again even tho no late payments.

[caesarome]

@Lisa89 

You posted about this a few days so myself and @Mark39 did eain why this has happened in our replies to you.