This discussion topic has been answered Discussion topic: Taking money out of my account
- Subscribe to RSS Feed
 - Mark Topic as New
 - Mark Topic as Read
 - Float this Topic for Current User
 - Bookmark
 - Subscribe
 - Printer Friendly Page
 
Message posted on 03 Nov 2025 12:25 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
Hi my name is Samantha you've been taking money out of my account when I've already paid for my phone and I cancelled it over the phone
Best Answers
Message posted on 03 Nov 2025 01:08 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
Did you cancel the phone within within 31 days of receiving it because if so what will have been your first bill will have been created during this time which will need to be paid before the overpayment is then refunded to you.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
- Subscribe to RSS Feed
 - Mark Topic as New
 - Mark Topic as Read
 - Float this Topic for Current User
 - Bookmark
 - Subscribe
 - Printer Friendly Page
 
All Replies
Message posted on 03 Nov 2025 12:28 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							Re: Taking money out of my account
						
					
					
				
			
		
	
			
	
	
	
	
	
Your taking money out of my account
Message posted on 03 Nov 2025 12:29 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
			
				
					
						
							Re: Taking money out of my account
						
					
					
				
			
		
	
			
	
	
	
	
	
No we aren't.nwe are fellow customers here. Have you made an unnecessary manual payment?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 03 Nov 2025 01:08 PM
- Mark as New
 - Bookmark
 - Subscribe
 - Subscribe to RSS Feed
 - Highlight
 - Report post
 
Did you cancel the phone within within 31 days of receiving it because if so what will have been your first bill will have been created during this time which will need to be paid before the overpayment is then refunded to you.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
- Subscribe to RSS Feed
 - Mark Topic as New
 - Mark Topic as Read
 - Float this Topic for Current User
 - Bookmark
 - Subscribe
 - Printer Friendly Page